TERMS & CONDITIONS

Last updated: 28 July 2026

These Terms and Conditions apply to the use of the SMS Shampoo Made Simple website and to all purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions.

In these terms, “we”, “us” and “our” refer to SMS Shampoo Made Simple, and “you” and “your” refer to the website visitor or customer.

1. About Us

SMS Shampoo Made Simple sells Solid Conditioning Shampoo Bars, Barkeepers and related products within Australia.

Business name: SMS Shampoo Made Simple
Website: www.smsshampoomadesimple.com.au
Email: smsshampoomadesimple@outlook.com
ABN: 23 162 668 329

2. Website Use

You may use our website for lawful personal shopping and information purposes only.

You must not:

use the website for fraudulent, unlawful or harmful purposes
interfere with the security or operation of the website
attempt to gain unauthorised access to the website or customer information
copy, reproduce or commercially use our website content without permission
provide false or misleading information when placing an order

We may suspend or restrict access to the website where we reasonably believe these terms have been breached.

3. Product Information

We aim to provide accurate product descriptions, photographs, ingredients, colours, sizes and pricing.

Because many of our products are handmade, slight variations in colour, texture, shape, scent and appearance may occur between batches. These natural variations are not generally considered faults.

Colours may also appear differently depending on your screen or device.

Product information is provided as a general guide and may be updated without notice.

4. Hair and Skin Suitability

Our products are intended for external use only.

Please read the listed ingredients before use, particularly if you have allergies, sensitivities, scalp conditions or known reactions to essential oils, fragrances, nuts or botanical ingredients.

We recommend performing a patch test before first use. Stop using the product if irritation or discomfort occurs and seek appropriate medical advice where necessary.

Avoid contact with the eyes. If contact occurs, rinse thoroughly with clean water. Keep products away from children and pets unless supervised by an adult.

Information on our website is general in nature and is not intended to replace medical or professional advice. Individual results may vary.

5. Orders

By placing an order, you confirm that:

the information you provide is complete and accurate
you are authorised to use the selected payment method
you have reviewed the products, quantities, delivery address and total cost
you agree to these Terms and Conditions

After placing an order, you should receive an order confirmation. This confirmation acknowledges that we have received your order but does not necessarily mean it has been accepted.

We may refuse or cancel an order where:

a product is unavailable
pricing or product information contains an obvious error
payment cannot be processed
we suspect fraud or unauthorised activity
the delivery address is incomplete or outside our delivery area

Where we cancel an order after payment has been received, we will provide a refund using the original payment method.

6. Prices and Payment

All prices are displayed in Australian dollars.

Any applicable delivery charges will be shown at checkout before payment is completed.

Prices may change without notice, but changes will not affect orders that have already been accepted and paid for.

Payment must be received in full before an order is processed or dispatched.

Discount codes, promotions and special offers:

must be used before their expiry date
cannot be exchanged for cash
may be subject to minimum purchase requirements
may not be combined unless otherwise stated
may exclude selected products or delivery charges

7. Multi-Buy Offers

Where a multi-buy offer is available, the required number of eligible products must be added to the cart for the discount to apply.

The discount will only apply to qualifying products included in the promotion. Unless otherwise stated, multi-buy offers cannot be combined with other discounts.

8. Shipping and Delivery

We currently ship within Australia only using Australia Post.

Orders are generally prepared within one to two business days.

Orders placed before 11:00 am may be counted as the first handling day. Orders placed after 11:00 am will generally be treated as having been received on the following business day.

Estimated delivery times are guides only. Delivery may be affected by weekends, public holidays, weather, remote locations, carrier delays and other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Additional postage charges may apply where an order is returned because an incorrect or incomplete address was supplied.

Risk in the products passes to you upon delivery to the address provided, subject to your rights under the Australian Consumer Law.

9. Authority to Leave and Safe Delivery

Where you select or authorise an unattended delivery, you accept the risks associated with the parcel being left at the nominated location.

We are not responsible for loss or damage occurring after a parcel has been delivered in accordance with your instructions, except where liability cannot legally be excluded.

10. Delayed, Lost or Damaged Orders

Please check your tracking information before contacting us about a delayed delivery.

Where an order appears lost, damaged or incorrectly delivered, contact us with:

your order number
your full name
photographs of any damaged parcel or products
any relevant tracking information

Please retain the packaging while the matter is being investigated.

We will work with you and the delivery provider to determine an appropriate resolution.

11. Returns, Refunds and Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Goods must be of acceptable quality, match their description and be reasonably fit for any disclosed purpose. (ACCC)

Where a product has a major problem, you may be entitled to choose a refund or replacement. Different remedies may apply to minor problems. (ACCC)

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law.

Please contact us promptly if your order is:

faulty
damaged
significantly different from its description
incorrect
missing an item

We may request proof of purchase and photographs to help assess the issue.

12. Change-of-Mind Returns

Because shampoo bars are personal-care products, we generally cannot accept change-of-mind returns once a product has been opened, used or its hygiene seal or packaging has been removed.

At our discretion, we may accept an unopened and unused product returned in its original saleable condition. You must contact us before returning any item.

Unless required by law:

return postage for a change-of-mind return is your responsibility
original delivery charges are not refundable
unauthorised returns may not be accepted

This section does not limit your rights where a product is faulty or otherwise fails to meet a consumer guarantee.

13. Incorrect Orders

Please check your order carefully before completing checkout.

Contact us as soon as possible if you need to request a change. We cannot guarantee that changes or cancellations will be possible after an order has entered processing or has been dispatched.

14. Product Storage and Care

Shampoo bars should be allowed to drain and dry between uses. We recommend storing them on a Barkeeper, draining soap dish or suitable rack.

For travel, allow the bar to dry before placing it into a ventilated container.

Product life will vary according to frequency of use, storage, hair length, water conditions and the amount used during each wash.

Barkeepers should be installed and used according to the instructions provided. Suction performance may vary depending on the cleanliness, smoothness and condition of the mounting surface.

15. Reviews and Customer Content

Where you submit a review, testimonial, photograph, comment or other content, you confirm that:

it reflects your honest experience
it does not infringe another person’s rights
it is not unlawful, misleading, abusive or offensive
you have permission to share any included image or information

You grant us permission to display and reproduce submitted content for our website, social media and promotional materials, unless you advise us otherwise.

We may remove content that is unlawful, misleading, inappropriate or unrelated to our products.

16. Intellectual Property

All website content, including our business name, logos, product photographs, text, designs, graphics and branding, is owned by or licensed to SMS Shampoo Made Simple.

You may view and print website material for personal, non-commercial use. You must not copy, reproduce, alter, distribute, sell or commercially exploit our content without written permission.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers and social media platforms.

We are not responsible for the availability, security, content or privacy practices of third-party websites or services. Their own terms and policies may apply.

18. Privacy

We collect and use personal information to process orders, arrange delivery, provide customer service, prevent fraud and communicate with you.

Our handling of personal information is explained more fully in our Privacy Policy.

Some small businesses are exempt from the Privacy Act 1988, while others must comply depending on turnover and business activities. Businesses covered by the Act must comply with the Australian Privacy Principles. (OAIC)

19. Website Availability

We aim to keep our website accurate, secure and available. However, we do not guarantee uninterrupted access or that the website will always be free from errors, viruses or technical issues.

We may update, suspend or discontinue any part of the website where reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by law, SMS Soap Me Senseless is not liable for indirect or consequential loss arising from the use of our website or products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.

Nothing in this section excludes or limits liability that cannot be excluded under the Australian Consumer Law or another applicable law.

21. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transport interruptions, postal delays, industrial action, supply shortages, internet outages or government restrictions.

22. Changes to These Terms

We may update these Terms and Conditions from time to time.

The updated version will take effect when published on our website. The terms applying to an order will generally be those displayed when the order was placed.

23. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

24. Governing Law

These Terms and Conditions are governed by the laws of Western Australia and the applicable laws of the Commonwealth of Australia.

You agree to submit to the jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from them.

25. Contact Us

Questions about these Terms and Conditions may be sent to:

SMS Shampoo Made Simple
Email: smsshampoomadesimple@outlook.com
Website: www.smsshampoomadesimplecom.au
ABN: 23 162 668 329