PRIVACY POLICY
Last updated: 28 July 2026
SMS Shampoo Made Simple respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or interact with our business.
In this policy, “we”, “us” and “our” refer to SMS Shampoo Made Simple, and “you” and “your” refer to our customers and website visitors.
1. Business Details
Business name: SMS Shampoo Made Simple
Website: www.smsshampoomadesimple.com
Email: smsshampoomadesimple@outlook.com
ABN: 23 162 668 329
2. Personal Information We Collect
Depending on how you use our website, we may collect:
- your name
- email address
- phone number
- billing and delivery address
- products ordered and purchase history
- payment and transaction details
- messages, enquiries, reviews and feedback
- newsletter and marketing preferences
- account or login information
- technical information such as your IP address, browser, device and website activity
- information collected through cookies and similar technologies
We only collect information that is reasonably necessary to operate our business, process orders and provide our services.
3. How We Collect Information
We may collect personal information when you:
- place an order through our website
- create a customer account
- complete a contact form
- subscribe to our newsletter
- contact us by email, telephone or social media
- leave a product review or testimonial
- enter a promotion or use a discount offer
- browse or interact with our website
Some information may also be collected automatically through Wix, cookies, analytics tools and other website technologies.
4. How We Use Your Information
We may use your personal information to:
- process and fulfil your order
- receive and confirm payment
- arrange postage and delivery
- send order confirmations, updates and tracking details
- respond to questions and customer-service requests
- manage returns, refunds or product concerns
- maintain customer accounts and order records
- send newsletters, offers and product updates where you have agreed to receive them
- improve our products, website and customer experience
- detect fraud, unauthorised transactions or misuse of our website
- meet our accounting, tax and legal obligations
- protect our legal rights and the security of our business
We will not use your information for an unrelated purpose unless you consent or we are permitted or required to do so by law.
5. Wix Website Platform
Our website is hosted and operated using the Wix platform.
Wix may collect, store and process information on our behalf so that it can provide website hosting, online-store functions, customer accounts, forms, analytics, security and other website services.
Wix explains that website owners remain responsible for the personal information collected from their own website visitors and customers. Wix may process this information in the European Union, Israel or other locations using approved data-transfer arrangements.
6. Payments
Payments made through our website may be processed by Wix Payments or another payment provider offered at checkout.
Payment providers may collect and process information such as:
- your name
- billing address
- payment-card details
- transaction amount
- payment authorisation information
We generally do not receive or store your complete card number. Payment providers handle this information under their own privacy and security policies.
7. Australia Post and Delivery Providers
To deliver your order, we may provide necessary information to Australia Post or another delivery provider, including:
- your name
- delivery address
- phone number
- email address
- parcel and tracking details
This information is provided only as required to arrange and manage delivery.
8. Email Marketing
Where you subscribe to our newsletter or agree to receive marketing, we may send you:
- product information
- special offers
- market updates
- new product announcements
- business news
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us directly.
Unsubscribing from marketing will not prevent us from sending essential transactional messages relating to an order you have placed.
9. Cookies and Website Analytics
Our Wix website may use cookies and similar technologies to:
- keep the website functioning correctly
- remember customer preferences
- operate shopping-cart and checkout features
- maintain website security
- understand how visitors use the website
- measure website performance
- support marketing or advertising features
Essential cookies may be required for the website to function. Non-essential cookies can include analytics, behavioural and advertising cookies.
Wix provides tools that allow website owners to display a cookie banner, block certain non-essential cookies and keep a record of visitors’ cookie choices.
You can also control or delete cookies through your browser settings, although disabling essential cookies may affect some website functions.
10. When We Share Personal Information
We may share personal information with trusted third parties that help us operate our business, including:
- Wix and its service providers
- payment processors
- Australia Post and delivery providers
- email and newsletter platforms
- website analytics providers
- accountants, bookkeepers or professional advisers
- technology and security providers
- government authorities where required by law
We do not sell or rent your personal information.
Third parties are only given the information reasonably required to perform their services.
11. Overseas Processing
Some of our service providers may process or store information outside Australia.
Because Wix and other online providers operate internationally, personal information may be processed in locations such as Israel, the European Union, the United States or other countries where their service providers operate.
Where the Australian Privacy Principles apply, a privacy policy should explain whether personal information is likely to be disclosed overseas and, where practical, identify the relevant countries.
12. Storage and Security
We take reasonable steps to protect personal information from:
- loss
- misuse
- interference
- unauthorised access
- modification
- disclosure
These steps may include secure website connections, password protection, restricted access and reputable third-party service providers.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for keeping any customer-account password confidential.
13. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to:
- fulfil orders
- provide customer service
- maintain business and accounting records
- resolve disputes
- prevent fraud
- comply with tax, legal and regulatory obligations
When information is no longer required, we may securely delete, destroy or de-identify it where reasonably practical.
14. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing your request.
Wix also provides website owners with tools to help retrieve or delete visitor information where required under applicable privacy laws.
15. Deleting Your Information
You may ask us to delete personal information we hold about you.
We will consider the request and remove information where reasonably possible. However, we may need to retain certain records for legal, taxation, fraud-prevention, accounting or dispute-resolution purposes.
16. Reviews, Photographs and Testimonials
Where you provide a review, testimonial, photograph or other content, we may ask for your permission to display it on our:
- website
- social-media pages
- newsletters
- promotional material
Please do not submit personal information about another person unless you have their permission.
17. Social Media
Our website may contain links to Facebook, Instagram or other social-media platforms.
When you interact with those services, they may collect information according to their own privacy policies. We do not control how third-party social-media platforms handle your information.
18. Children’s Privacy
Our website and products are intended for general consumers and are not directed specifically at children.
A parent or guardian should supervise purchases made by anyone under 18 years of age.
We do not knowingly seek to collect personal information directly from children without appropriate permission.
19. Privacy Complaints
To make a privacy enquiry or complaint, contact us using the details below.
Please include:
- your name and contact details
- a description of your concern
- any relevant dates, orders or correspondence
We will review your complaint and aim to respond within a reasonable period.
Where the Privacy Act 1988 applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
20. Australian Privacy Law
Some Australian small businesses are exempt from the Privacy Act 1988, while others are covered depending on factors such as annual turnover and the nature of their activities.
Businesses covered by the Act must comply with the Australian Privacy Principles. The OAIC states that covered organisations generally include businesses with annual turnover above $3 million, together with some smaller businesses operating in specified categories.
Whether or not SMS Shampoo Made Simple is legally required to comply with every Australian Privacy Principle, we aim to handle personal information responsibly and transparently.
21. Changes to This Policy
We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.
The updated version will be published on our website with a revised “Last updated” date.
22. Contact Us
Questions, correction requests, access requests or privacy complaints can be sent to:
SMS Shampoo Made Simple
Email: smsshampoomadesimple@outlook.com
Website: www.smsshampoomadesimple.com
ABN: 23 162 668 329
​