REFUND POLICY

​Last updated: 28 July 2026

 

At SMS Shampoo Made Simple, we want you to love your Solid Conditioning Shampoo Bars as much as we love making them. If for any reason you’re not completely happy with your purchase, here’s how we can help:

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Change of Mind

• For hygiene and safety reasons, we cannot accept returns on opened or used shampoo bars.

• If your bar is unopened and unused, you may return it within 14 days of delivery for a refund or store credit (excluding shipping costs).

• Return shipping costs for change-of-mind returns are the responsibility of the customer.​

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Damaged or Incorrect Items

• If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

• We’ll be happy to replace the item, offer a store credit, or provide a refund.

• In these cases, return shipping costs (if required) will be covered by us.​

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How to Arrange a Return

1. Email us at smsshampoomadesimple@outlook.com with your order number, reason for return, and photos (if applicable).

2. We’ll confirm the next steps, including return instructions (if needed).

3. Once we receive and inspect your return, we’ll process your refund, replacement, or credit within 5–7 business days.​

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Notes

• Refunds will be issued to your original payment method.

• Shipping costs are non-refundable (except in the case of faulty or incorrect items).

• We reserve the right to refuse returns outside of the timeframes listed above.